If you have any problems, please first check to see that your computer is set up properly (see System Requirements) and review the suggestions in Performance Hints and Trouble Shooting. If your problems persist, we'd like to hear about it. Please send an e-mail to geeks @ in-d.com or logon to our website and report it there. Describing the problem in detail (i.e., what, when, where), and including your computer specifications (e.g., operating system, RAM, processor speed, monitor capabilites, etc. ) will aid us in helping you more effectively. Thank you!